Privacy Policy

Privacy Policy

Who “we” are:  In this policy, “we” means:

Collaborative Insurance Services*;

Your credit union; or

Your credit union service organization (“CUSO”).

We provide insurance services to credit union members. 

WHAT THIS IS:

This disclosure is the privacy policy for all entities above.  Your credit union or credit union CUSO may contract with Collaborative Insurance Services to provide you insurance services.  We are combining this disclosure because our policies are similar; you might be a member/client of more than one of us; and, if you opt out, your opt-out will affect each of us. 

In this policy, we will tell you (among other things):

                Where we get information about you (our sources);

                With whom we might share any of that information, and why;

                What you can do if you don’t want us to share certain information about you; and

                What we do to protect the information we have about you from unintended users.

WHO “YOU” ARE:

This policy applies to our consumer members/clients who have continuing relationships with one or more of us. 

You have a continuing relationship with Collaborative Insurance Services if you use our insurance services, meaning, for example, if you purchase an insurance policy. 

MORE DEFINITIONS:

“Information” means “nonpublic personal information,” which is a technical term that generally means information that can identify you; that is not available publicly; and that we collect in connection with providing a financial product or service to you.  We will use the word “information” in this brochure to mean “nonpublic personal information.”

Affiliate is a company one of us owns, a company that owns one of us, or a company that is owned or controlled by a company that owns one of us. 

Non-affiliate includes a person who is not employed by one of us, or a company that is not an affiliate.

Opt out means a choice you make to prevent us from sharing information about you with others.

JOINT POLICIES:

If you have a joint policy with us, you should share this notice with the persons who share your policy.  They may not get a separate notice.  You may only get one of these disclosures, no matter how many of us you have a policy with, and no matter how many policies you might have.  (The number of such disclosures might depend on how our computer sorts information we have about you.)

SOURCES FOR INFORMATION:

Each of us collects information about our members/clients from the following sources:

                Information you might provide on applications and other forms;

                Information about transactions one of us might conduct for you;

                Information about transactions you might conduct through an affiliate;

                Information about your transactions with nonaffiliated third parties;

                Information we receive as a result of verifying member/client information; or

                Information about you from a consumer reporting agency.

THE CONFIDENTIALITY, SECURITY, AND INTEGRITY OF YOUR INFORMATION:

Each of us restricts access to information about you to those employees who need to know that information to provide products or services to you.  Each of us maintains physical, electronic, and procedural safeguards to guard your information.

INFORMATION WE DISCLOSE ABOUT YOU BETWEEN US:

Transaction Information:

We may share the following types of information about you with Collaborative Insurance Services, your credit union, or your credit union CUSO (affiliates) derived from the transactions any (or all) of us conducts on your behalf:  name, address, policy activity, types of policies, policy history, parties to the policy, phone number, and age.  Federal law allows us to share information derived from the transactions we do for you with each other.  You do not have a right to opt out of the sharing of this information. 

Non-transaction Information:

We share between us the following information, derived from applications and other forms submitted by members/clients, such as assets and income.  Members/clients of each entity can opt out of the sharing of this information listed immediately above (taken from applications and other forms).  The instructions for and the effect of an opt out are below.

Reasons for Disclosure:

We share the information listed above between us so our members/clients can be aware of all the financial products that we offer through all our entities.

JOINT MARKETING:

We may disclose the following information to other financial service providers or insurance companies with whom we have joint marketing agreements: 

                Information from applications and other forms, such as name, address, social security number, and policy information.

Exceptions:

We do not share information about members/clients located in Alabama, Alaska, California, Idaho, North Dakota and Vermont for joint marketing purposes.  We do not share information derived from deposit accounts about members/clients located in Massachusetts, Mississippi and New Jersey.

Types of Businesses:

We provide this information for joint marketing purposes to financial service providers and insurance companies.

Reasons for Disclosing:

We may disclose information about you pursuant to joint marketing agreements so we can provide you with information about additional products and services that we might not be able to offer you ourselves but which we can offer you together with others.

YOUR INFORMATION AND OTHER PARTIES:

We will not disclose information about you to anyone except as disclosed in this policy or as permitted by law.

INFORMATION ABOUT FORMER MEMBERS/CLIENTS:

We have the same policy about disclosing information about former members/clients as we do about current members/clients.

YOUR RIGHT TO BLOCK THE DISCLOSURE OF YOUR INFORMATION – INSTRUCTIONS AND EFFECT:

You have the right to ask us not to share between us the information derived from sources other than the transactions we conduct on your behalf, as mentioned earlier.  This is referred to as an opt out.  If you wish to opt out of disclosures, you may do so by calling: 

1-800-772-8043.

If you have one or more joint policies, an opt out instruction given by one participant of such a policy will affect all of the policies of the person who opts out and all information from those policies about others who participate in those policies.  An opt out instruction will apply to all of us.  This means that an opt out will prevent your credit union or credit union CUSO from sharing the non-transaction information with Collaborative Insurance Services and Collaborative Insurance Services from sharing the same information with your credit union or credit union CUSO.  An opt out will remain in effect until you change it, or the law changes and we give you further notice of that change.